How to make a knowledge management plan for your company

Do you have the knowledge and skills to manage all the events that occur in your company? Making a knowledge management plan can be essential in order to do well. In recent years, corporations have realized the importance of investing in intellectual capital and based on this, it has become a priority to take processes of measurement and improvement of knowledge management.

In summary, the management of a company involves the processes of acquiring, retaining and using knowledge in a shared manner. The objective is to improve the processes of the company, envisioning better results.

If your company does not yet apply a knowledge management plan, this may be the time to start implementing it.


What will you read in this article?

Importance of the administration of knowledge and information for your company

Investing in learning, managing information and knowledge produced by the company’s professionals are great competitive advantages. Since the qualified human capital is valued more and more. However, to make this investment properly and effectively, as well as in any other area of ​​work, it is necessary to make efficient planning. We can define this as a knowledge management plan. Do you know how to do it?

First, the company needs to understand that each professional is a complex individual. He/she has his own abilities, opinions and knowledge. This applies to employees of all positions and it is up to the company to promote and invest in these skills and abilities to develop them.

You must be aware that the more qualified an employee is, the more valuable and relevant their knowledge will be. A good knowledge management plan serves as a mediator between what will be transmitted and absorbed. This process helps the company to value and recognize its collaborators for their abilities and the intellectual capital they offer.

To understand better: the two types of knowledge

Before establishing and implementing the knowledge management plan, it is important to understand what the best ways are to transmit the information. Knowledge can be seen from two perspectives, they are: explicit and tacit knowledge:

Explicit knowledge

This is the kind of knowledge acquired and absorbed through traditional and tangible experiences, such as reading some material.

It is the best known and used knowledge format when you are in college and taking regular courses. It has that name (explicit) precisely because knowledge is transmitted clearly and obviously. That is to say: it can be applied through specific courses.

This is a knowledge format that is easily shared among people. It facilitates the process of dissemination of knowledge in the company.

Tacit knowledge

This is a more complex knowledge format, because it takes into account the individual experiences of each person. It is a way of absorbing information in a more subjective way, since it depends on the interpretation of each one. This knowledge is acquired through individual experiences and through the way in which each person’s day is faced.

For a company, the challenge is to unite these two formats of knowledge and make a knowledge management plan that entails both. In this way, the learning will be complete. Explicit and tacit knowledge complement each other. The interaction that occurs between these two thought formats is the ideal way to create and offer knowledge in companies.

Putting the knowledge management plan into practice

The process involves an in-depth analysis of the history of the organization (both past and present performance and plans for the future), how the activities are carried out in all sectors and what their relationship with the market is. This study allows us to understand what practices must be done or not to be done to achieve the objectives. In summary, knowledge management consists of:


1. Focus on the flow: compile, store, share and transfer information

The first step in making a knowledge management plan is to think about this: choose the appropriate means to compile and store the knowledge. You can use several tools available on the Internet that help in this process. For example, video calls and webinars work very well. It is also possible to invest in online materials (such as e-book), and other tools found on distance education platforms.


After compiling and storing the knowledge, it is time to share and transfer it to the collaborators. To be successful at this stage, it is necessary that there be a commitment from everyone. At this point the use of online materials can be very helpful. Find the platform that best suits your needs.


2. Planning is essential

Just as it is necessary to think about the flow of information transmission, it is necessary to plan everything else:


  • What will be the content to be distributed?
  • Who will be distributed? Will it be for the entire company or only for a specific sector?
  • What is your goal with the production of that material? What is your strategy?
  • What knowledge will be shared?
  • What actions should be implemented?
  • Are you going to evaluate the absorption of knowledge? If so, how? By means of tests and evaluations or just observing the performance of its collaborators?


In Conclusion, plan everything that is within your reach. It is also very important to document all this and leave it in writing.


3. Produce good content

If you want to have committed and qualified collaborators, the company must offer good material. To achieve this, it must be didactic, interesting and well done. It must also be easily accessible to everyone and promote curiosity.


Does your company already have a good knowledge management plan? If you have not yet put this important action into practice, do not waste any more time. If you still have any doubts about the subject, get in touch that we love to help!