Find out the best chatbots according to your strategy
Investing in customer relationships is essential. The market offers more and more options to carry out with new tools available to make this relationship closer. Chatbots are tools that have gained a lot of space in the market. In this article, we will cite the best chatbots for you to use.
The chatbots tools allow a personalized service, 24 hours a day, 7 days a week, for each client. The best chatbots are the future the company-customer relationship.
Chatbots can already be used in various tools, such as WhatsApp, Telegram, Skype and Facebook. The chatbot of Facebook Messenger deserves an honorable mention, since it is the one that has already conquered several companies. You’ll understand the reason for it soon enough – as well as learn more about the best chatbots available.
What are you going to read in this article?
Best chatbots: the apex of transformation in the digital relationship
The relationship between client and company has always been important. The difference is that this relationship, until recently, was done only in person. Either salespeople knocked on customers’ doors and offered their products/services or by display in stores. After the arrival of the internet, relations began online and via email. Then forums and social networks began to emerge.
Despite all this change, something remained constant which is that one person speaking directly to the other – personally or via online. With chatbots this change. However, the sensation must remain the same.
Using the Virtual Assistants tool, the client has direct contact with a “robot” and not with another person. However, the goal is to program this software in an extremely efficient way – so efficient that the service can be more complete than it would be with a human. This is because there are no specific business hours, for example.
Of course, there will always be a team responsible for the service. However, by having a well-programmed chatbot, these people can focus on other actions or respond to more specific customer issues.
For this digital transformation to be effective, the company needs to know and invest in the best available chatbots, test and find out what is best for its effective strategy.
Chatbot Facebook Messenger
Having a business page on Facebook is important to every business. Today, more than providing with the authority and online presence, Facebook allows several new features. The use of an efficient chatbot is one of them.
This virtual assistant optimizes the relationship between company and customers and can be used by companies of all sizes and segments.
The chatbot of Facebook Messenger is highlighted by being easy to use and free. It is an investment that Facebook itself has made in this format of relationship between company and customers and that companies should make the most of it.
Ideally, you should program answers to the frequently asked questions that customers or leads can ask you via Inbox such as:
- hours of operation;
- company location;
- a short description about the company;
- forms of payment, etc.
As it is a simple tool to set up – just have or create a Facebook account for business – this is one of the best chatbots to use today.
Knowing and exploring other chatbots tools
However, in addition to the Facebook Messenger chatbot, there are already other efficient tools in this sense that deserve to be highlighted. Here we’ve selected some of the best current chatbots. It is up to your company to analyze each of them and see which one fits best for your current needs. Check it out!
For these seven tools to be selected, we consider the following criteria:
- The differentials of each chatbot tool;
- The plans that each offer;
- The payment formats allowed by each one;
- Prices for each service.
It is worth remembering that there are other tools apart from the ones that were mentioned above. We have chosen to cite these considering the criteria mentioned above. These tools listed can be free, paid, have multiple functions or be more restricted. It is worth analyzing them with attention before deciding which one adapts more to your company.
It is also worth mentioning that these tools are constantly updated in the market. For example, Chatbot WhatsApp has also started its structuring.
So even if you choose one of the available tools, it’s worth keeping the search always up-to-date. Thus, it is more guaranteed that you will find the best chatbots available to you.
What are the main advantages of having chatbots?
Still having doubts about investing in chatbots to improve your company’s relationship with customers? So here are some key benefits of having these virtual assistants:
- Provide basic, personalized and real-time service. All this without having to have someone available to do this function for 24 hours, 7 days a week;
- Improve customer loyalty, as they will be served in a personalized and immediate way. They will know that they can count on your company – and this can be a differential when deciding a purchase;
- Chatbots are also another tool when it comes to catching undecided clients. That’s because bots take the necessary doubts when customers need them.
Putting into practice the best chatbots
Now that you know about the importance of having the best chatbots for the effective running of your business, you need to do research on the subject and define which one is the best solution for you.
Enjoy and share with us your thoughts! What do you think about chatbots? What are the best bot tools you know or use?